Free returns, thirty days.

That one is on us, in full. Send a photo of the case as it came out of the box and we ship a replacement — you do not pay return shipping, you do not pay a fee, and you do not need to send the damaged one back. Tell us within 30 days of delivery.

This covers a case that arrives cracked, scratched, scuffed, missing hardware, or that simply is not the case you ordered. Acrylic travels with protective film on both faces and every case is opened and checked here before it goes out, but panels get handled and film gets pulled. When it happens it is our problem, not something you should have to live with or argue about.

If you would rather have your money back than a replacement, say so and we refund it instead.

Tell us within 30 days of delivery and we send you a prepaid label. Once the case reaches us we refund it in full — the price you paid, no restocking fee, and no deduction for the shipping either way. You do not have to tell us why.

Assembling it is fine. Our cases ship flat-packed and are meant to be put together, so taking it out of the box and building it does not cost you the return. What we need is a case we could sell to the next person: panels unmarked, hardware all there, and packed well enough to survive the trip — the box it came in is the safest bet.

Email hello@pvdus.com with your order number and, if something is damaged, a photo — or use the contact page, which reaches the same inbox. We answer within one business day with either a prepaid return label or confirmation that a replacement is already on its way. No ticket number to chase, and you will be talking to the person who packed it.

To however you paid. Card payments go back to the same card, and card refunds typically show on a statement within 5–10 business days once we issue them. If part of the order was paid with PVD store credit, that part returns to your store credit balance.

We issue the refund within 3 business days of the case arriving back with us. For damage replacements there is nothing to wait for — we ship as soon as we have seen the photo.

Ours, in every direction. We pay to send it, we pay to get it back, and if you paid for outbound shipping on the original order that comes back too. A return that costs you $14 in postage is not a return policy, it is a discount on the refund.

The window closes, but write to us anyway. We are a small shop in Beaverton, not a call center, and a fair problem on day 40 is still worth an email.